Metropolitan moves into digital space

MASERU – METROPOLITAN Lesotho yesterday launched a paperless product which allows clients to access services digitally.

The product, called Tobetsa, comes from the Sesotho name which means press.

The head of marketing at Metropolitan Lesotho, Motsieloa Nonyane, said the new product will help the company serve their clients safely following fears about the spread of Covid-19.

Nonyane said during the Covid-19 pandemic, a series of lockdowns were introduced which hindered the effective provision of services to their clients.

“Metropolitan, as one of the companies which contributed more with the health equipment to health facilities during that time, had to come up with a plan to meet its clients,” Nonyane said.

“We decided to create a platform of paperless solutions which will help even people in remote areas to access our services,” he said.

He said this is an innovative product which also gives the youth the chance to come up with their innovative idea on how it can be improved.

He said this is a wake-up call to all the youths to submit their proposals to Metropolitan Lesotho on how this product can be improved.

“This is a public health solution as well as a financial inclusion solution,” he said.

The Client Services Manager, ’Maliako Koatja, said this paperless solution allows clients to access services at their convenient places and time.

Koatja said this product has not only saved their clients from incurring transportation expenses, but it has also reduced the faults which can be done with paper work.

“This has also reduced the traffic and long queues our clients had to take in order to get our services,” Koatja said.

“This product allows the investment policy holders to make claims and access their money within 24 hours,” she said.

She said before the introduction of Tobetsa, claims and the payment processes were taking over 48 hours depending on the number of customers they had by that time.

She said for their clients to be able to have access to this new product, they have to register in their offices.

She said the client will be provided with a pin number which serves as the identification number when claiming.

The Client Service Consultant, Mpho Mohapi, said ever since the product started working, the number of their clients in this new platform has increased.

She said even the comments they have received from their clients show a high level of satisfaction.

Refiloe Mpobole