Post Bank to launch digital platforms

MASERU – LESOTHO Post Bank (LPB) is set to launch its digital platforms in an effort to make services accessible and affordable.
This will help clients avoid long queues for basic transactions like money transfers.
The Managing Director of the Lesotho Post Bank, Molefi Leqhaoe, told a press conference yesterday that the launch will be on the May 24 if the Central Bank approves their request.

Leqhaoe said the bank will officially launch its internet, mobile and merchant banking platform under their #REFETOLAMAOA strategy.
He said internet and mobile banking will allow customers to transfer money, make payments, and check account balances at their own convenience while merchant banking will enable them to make payments and request cash back at registered merchants.

“These channels are going to help the bank increase its footprint, complement existing channels, address the needs of customers who desire convenient banking, serve the existing customers faster and better as well as attract potentials customers who have been longing to switch to LPB but could not do so due to limited channels,” Leqhaoe said.

He said they will also increase services that LPB offers such as payment of bills, utilities and airtime top up.
“It is our goal to offer services 24 hours so that customers can transact at their own time,” Leqhaoe said.
Meanwhile, Mobile banking will be accessed through an APP available at Google Play store, Microsoft and Apple store for smart phones and through a USSD code for featureless phones, Leqhaoe added.

He bemoaned the fact that his bank lagged behind its competitors but added that they want to introduce innovative products that address customers’ needs. “We are already working on Euro Mastercard Visa (EMV) so that our customers can be able to use their cards anywhere in the world,” Leqhaoe said.

He mentioned that soon they will be launching a Mobile wallet which will be available to anyone who has a cellphone and is using any of the two cellular networks available in the country. “We will also have agency banking where business people will be performing banking activities on behalf of the bank especially in those areas where the bank does not have any branches,” Leqhaoe said.

Lemohang Rakotsoane